🛡️ Safe and Responsible Platform

lee99 Responsible Gambling Guidelines

Play for fun — stay within your limits. lee99 always puts your protection and peace of mind first. For players aged 21 and above only.

Why is responsible gambling important?

Online casino and sports betting is meant to be a form of entertainment — not a source of income. At lee99, we believe responsible gambling means making decisions within your means and not letting entertainment turn into a problem. When gambling habits become uncontrolled, they can have a serious impact on personal, family, and financial life.

We are committed to providing every user with an environment where gambling is safe, transparent, and controlled. lee99's responsible gambling tools will help you play with awareness and seek the right support when needed.

Remember: the decision to play is entirely yours. But we are always here for you — our 24/7 Bengali live chat support is ready for any issue.

Our Protection Tools

lee99 provides several effective tools to help you gamble responsibly.

Deposit Limit

You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. If you want to increase a limit, a 24-hour waiting period is required — this keeps you from making rushed decisions.

Time-Out Feature

Time-out lets you temporarily close your account for a set period (from 1 day up to 6 weeks). During this time, logging in or placing bets is not possible. Taking a break is very important for your mental wellbeing.

Self-Exclusion

If you feel that gambling is affecting your life, use self-exclusion. You can apply to close your account from 6 months up to permanently. During this time, no promotional messages will be sent from lee99.

Age Verification (21+)

To open an account and play at lee99, you must be at least 21 years old. Age verification is mandatory at the time of account registration. We follow a strict identity verification process to prevent access by minors.

Betting History and Reports

You can view your bet history, deposit, and withdrawal reports from your account at any time. Keeping track of your own spending is the first step in responsible gambling.

24/7 Support

If you have any concerns about gambling, lee99's 24/7 Bengali live chat support team is always ready. Our trained support agents can help with everything from setting limits to self-exclusion.

Warning Signs of Problem Gambling

If you notice the following signs, gambling may be heading toward a problem.

Do not ignore these signs

Gambling problems develop gradually and may not be obvious at first. Stay aware — if you notice several of the following signs in yourself, seek help now.

Continuing to play repeatedly after losing bets Gradually increasing the amount you bet Hiding or lying about gambling Using household money for betting Neglecting work or family Feeling restless or irritable when unable to play Betting with borrowed money or taking on debt Repeatedly failing when trying to stop gambling Betting more in hopes of recovering lost money

How to Self-Exclude?

Secure your account in just a few simple steps.

1

Contact Live Chat

Let us know your wish to self-exclude via lee99's 24/7 Bengali live chat. Our support agent will guide you through the next steps.

2

Verify Your Identity

For security, we will verify your account information. This process is completely confidential and takes only a few minutes.

3

Choose Your Exclusion Period

6 months, 1 year, 3 years, or permanent exclusion — choose whichever option you prefer. Your account cannot be reactivated until the period ends.

4

Receive Confirmation

Once exclusion is activated, you will receive a confirmation at your registered email. No promotional messages will be sent from lee99 during this time.

Best Practices for Responsible Gambling

Budget and Limits

  • Set a fixed budget before you play — an amount you can lose without it affecting your life.
  • Set a deposit limit on your account and stick to it.
  • Never use essential household money (rent, food, education) for betting.
  • Never bet with borrowed money or by taking on debt.
  • Do not increase your bets in an attempt to recover lost money.

Time Management

  • Set a maximum time limit before you play and set an alarm.
  • Do not play late at night or when you are under stress.
  • Use the time-out feature to take regular breaks.
  • Prioritise spending time with family and other hobbies.
  • Review your gambling reports regularly.

Family and Minor Protection

Use parental control software to prevent underage members of your family from accessing this site. lee99 strictly enforces the 21+ age limit and immediately closes accounts belonging to minors.

If a family member is facing a gambling problem, encourage them to seek help. Talk to them, listen, and be there for them.

Protecting Mental Health

Gambling is not a way to relieve stress. If you find yourself playing to escape depression, anxiety, or loneliness, that is a warning sign.

Seek professional help for your mental wellbeing. lee99's support team is able to point you in the right direction.

21+

Age Policy

lee99 serves only individuals aged 21 and above, in line with applicable laws in Bangladesh and responsible gambling guidelines. A national ID card or other valid document may be required to verify age at the time of registration.

If there is any doubt about a user's age, lee99 reserves the right to request additional verification at any time and to temporarily suspend the account if necessary. Accounts identified as belonging to minors will be permanently closed and all deposits will be refunded.

If you see a minor using this site, please notify us at [email protected].

Frequently Asked Questions

Answers to frequently asked questions about responsible gambling are provided below.

After logging in to lee99, go to the "Responsible Gambling" section in your account settings. There you will find options to set daily, weekly, or monthly deposit limits. The limit takes effect immediately. If you want to increase a limit, a 24-hour cooling-off period applies. Contact our live chat support for any issues.

Yes. Any balance remaining in your account after self-exclusion is activated can be withdrawn. New deposits or bets are not possible during the exclusion period. Contact our support team for help withdrawing your balance.

A time-out is a short-term break — typically from 1 day up to 6 weeks. Your account is reactivated automatically when the period ends. Self-exclusion is long-term — from 6 months up to permanent. Your account cannot be reactivated before the exclusion period ends.

No, only the account holder can apply for self-exclusion. However, if you are concerned about a family member, write to us at [email protected]. Our team will take the necessary steps.

The first step is to acknowledge the problem and seek help. Use lee99's self-exclusion tool, talk to a family member or a trusted friend, and consult a mental health professional if needed. Our support team is always ready to point you in the right direction.

There are two ways to contact lee99 support: (1) Live Chat — speak directly in Bengali from any page on the site, available 24/7; (2) Email — write to [email protected]. Requests related to responsible gambling or self-exclusion are processed with the highest priority.

Play Safe, Stay Happy

Enjoy lee99's games responsibly. Play within your limits, spend time with your family, and talk to us about any issues.

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